Policies, Returns & Refunds
Clear, fair policies so you know exactly how we work — from quotes and payment through to delivery, returns, and refunds.
How we work
Our policies are designed to keep things simple and transparent for every customer, whether you are buying one container or a fleet.
Quotes & pricing
Quotes are valid for 14 days unless stated otherwise. Container prices exclude delivery, which is quoted separately based on your location and access. All prices are in New Zealand dollars and exclude GST unless noted.
Payment terms
Orders are confirmed once payment or an agreed deposit is received. We will always confirm the total, delivery cost, and timing in writing before you pay.
Delivery & acceptance
Please ensure safe site access and a firm, level surface. You or a representative should be present to confirm placement and sign off on delivery.
Product condition
Used containers are sold as inspected and may show cosmetic wear. Structural integrity, doors, and wind and water tightness are checked before dispatch. New containers are supplied wind and water tight.
Warranty
All containers carry a 30-day structural warranty from the date of delivery. This covers structural failure arising from defects, not damage caused after delivery or by misuse.
Governing terms
All sales are governed by New Zealand law. These policies should be read alongside the written quote and confirmation issued for your order.
Return and refund policy
We want you to be confident in your purchase. If something is not right, here is how returns and refunds work.
Returns
- Containers may be returned within 7 days of delivery if they are not as described.
- The container must be in the same condition as delivered, with no modifications or damage.
- Return transport is arranged through us, and a collection fee applies based on your location.
- Customised, modified, and refrigerated units are non-returnable unless faulty.
Refunds
- Approved refunds are paid to the original payment method within 5–10 business days.
- Delivery and collection charges are non-refundable once a container has been delivered.
- Faulty containers covered by the 30-day warranty are repaired, replaced, or refunded.
- To start a return, contact us with your order details and photos of the container.
Ready to get a container delivered?
Tell us the container type, quantity, and delivery address — we will send a quote tailored to your site, anywhere in New Zealand.